I agree with OH landlord. Additionally, require that any future repair requests be made in writing and that you will not accept verbal requests. It is best to provide the Tenant with a form that you design and that they complete and sign. This way, you can be better assured of getting all of the information you need re: what specific repair is requested, when and how the probelm began, etc. (include the information that will best assist you...) This will protect all parties.
Let us know how things work out for you...
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